Privacy Policy

1. Controller and contact

For the purposes of applicable data protection laws, the controller of your personal data is:

Legal entity: Socraz.com
Registration number: 0671007700
Registered address: Mimar sinan mahallesi 185. Sokak no:30
Country: Atakum, Samsun / Türkiye
Contact email: support@socraz.com

2. What we collect

We collect information in the following categories.

2.1 Information you provide

• Account information, such as name, email address, and account preferences
• Order information, such as the services you purchase and the details needed to deliver them
• Support communications, such as messages you send to support@socraz.com and any attachments you choose to include

2.2 Information needed to deliver Services

Depending on what you purchase, we may process identifiers such as: (1) Social media username or handle; (2) Post links or content identifiers needed for delivery. We do not request your social media password for service delivery.

2.3 Information collected automatically

When you use the Services, we may automatically collect:

• Device and browser information
• IP address and approximate location derived from IP address
• Log data such as pages viewed, timestamps, referral URLs, and interaction events
• Cookie and similar technology data as described in the Cookies section

3. How we use information

We use personal information to:

• Provide, operate, and deliver the Services you request
• Process transactions and manage billing, refunds, and disputes
• Communicate with you about orders, service status, updates, and support
• Maintain safety, prevent fraud, detect misuse, and enforce our Terms of Service
• Improve the Services, including performance, reliability, and user experience
• Comply with legal obligations and respond to lawful requests

4. Legal bases for processing

Where required by law, we rely on one or more of the following legal bases:

• Performance of a contract, to deliver the Services you purchase
• Legitimate interests, such as fraud prevention, security, and improving the Services
• Consent, where we ask for it, such as certain cookie categories where required
• Legal obligations, where we must comply with applicable laws

5. Payment information

Payments are processed by third party payment processors. We do not store full payment card numbers on our servers. Depending on the processor, we may receive limited billing details such as: (1) Payment method type; (2) Expiration month and year; (3) Last four digits of a card; (4) Transaction identifiers and status.

6. Analytics and advertising measurement

We may use analytics tools to understand how users interact with our website and to improve performance.

If enabled on our site, Google Analytics may collect data via cookies and similar technologies, including IP address and usage information. Where available and configured, IP anonymization settings may be used. You can control cookies through your browser settings and, where required, through our cookie consent controls.

If we enable advertising measurement features, analytics providers may also use advertising cookies or identifiers for aggregated reporting. We do not attempt to merge personally identifiable information with aggregated advertising reporting data in a way that identifies you directly.

7. Cookies and similar technologies

Cookies are small files stored on your device that help websites function and remember preferences. We may use: (1) Strictly necessary cookies for site functionality and security; (2) Preference cookies to remember settings; (3) Analytics cookies to understand usage and improve the site; (4) Advertising measurement cookies where enabled and permitted by law.

You can control cookies via your browser settings. Disabling some cookies may affect site functionality.

8. Sharing and disclosure

We do not sell your personal information.

We may share personal information with service providers that help us operate the Services, such as: (1) Payment processors; (2) Hosting, infrastructure, and security providers; (3) Analytics providers; (4) Customer support tools; (5) Email delivery and communications tools.

Service providers may access personal information only to perform services for us and are required to protect it.

We may also disclose information: (1) To comply with legal obligations, court orders, or lawful requests; (2) To protect the rights, safety, and security of Socraz, our users, and the public; (3) In connection with a business transaction such as a merger, acquisition, or asset transfer, subject to applicable legal protections.

9. Data retention

We retain personal information only as long as necessary to:

• Provide the Services and maintain your account
• Meet legal, tax, accounting, and reporting requirements
• Resolve disputes and enforce agreements

Retention periods may vary depending on the type of data and the purpose for processing.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

11. Your rights and choices

Depending on your location, you may have rights such as:

• Access to your personal information
• Correction of inaccurate information
• Deletion of information
• Restriction or objection to certain processing
• Data portability
• Withdrawal of consent where processing is based on consent
• Complaint to a data protection authority

To exercise rights, contact support@socraz.com. We may need to verify your identity before completing a request.

12. International data transfers

Your information may be processed in countries other than your own, depending on where our service providers operate. Where required, we use appropriate safeguards for international transfers, such as contractual protections.

13. Children

The Services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact support@socraz.com.

14. Changes to this Policy

We may update this Policy from time to time. Changes become effective when posted on socraz.com with an updated last updated date. Continued use of the Services after changes means you accept the updated Policy.

15. Governing law

This Policy is governed by the laws of Türkiye, without regard to conflict of law principles, except where mandatory consumer or data protection laws apply.

16. Contact

Questions or requests about this Policy: support@socraz.com